Refund policy

At Hemming, we take pride in the quality and craftsmanship of our garments. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns on all full-priced items within 7 days of the order being delivered.

To be eligible for a return:

  • The item must be unused, unwashed, and unworn

  • The item must be in the same condition you received it

  • The item must be in its original packaging

Please note:

  • Returns requested after 7 days cannot be accepted

  • Items showing signs of wear, washing, deodorant, fragrance, or damage will not be accepted

  • Sale items are final sale and cannot be returned

To start a return, email us at:
📧 hemmingstore@gmail.com

Exchanges

We offer exchanges within 7 days of delivery (subject to stock availability).

To request an exchange, please email:
📧 hemmingstore@gmail.com

If the requested size or colour is no longer available, you may choose a refund or store credit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original method of payment

  • Refunds typically take 5–7 working days to reflect, depending on your bank

Refunds will not be issued for:

  • Items returned after the 7-day window

  • Items not in original condition

  • Items with signs of wear, washing, or damage

  • Sale or discounted items

Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • We recommend using a trackable courier service, as we cannot be held responsible for lost return parcels

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Include photos of:

  • The item

  • The defect

  • The packaging and shipping label

We will replace the item at no cost, or issue a refund if stock is unavailable.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Worn or washed items

  • Sale items

  • Gift cards

  • Items not in original condition

Contact Us

For return, refund, or exchange enquiries, email us at:
📧 hemmingstore@gmail.com